Terms of Service

1. Acceptance of Terms

The provisions of these "Terms" govern the relationship between you and Unlimited Promova Limited (reg. ΗΕ 466199) with registered office at Office 202, 2nd Floor, 15 Nafpliou Str., 3025, Limassol, Cyprus ("we", "us", "our" or the "Company") regarding your use of the Company's mobile applications, websites, devices and related services (the "App" or "Service"), including all information, text, graphics, software, and services available for your use (the "Content").

By accessing or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, forming a legally binding agreement between you and the Company. If you do not agree, you must immediately stop using the Service, delete your account, and cancel any active subscriptions.

These Terms were originally drafted in English. If there is any conflict between the English version and a translated version, the English version will prevail.

Additional Terms and Policies

Our Privacy Policy forms an integral part of these Terms and describes how we collect, use, and protect your personal data. We may also post additional policies, supplemental terms, or notices on the Service from time to time. Such terms are hereby incorporated by reference and will apply to your use of the Service.

Changes to these Terms

We may update, modify, or remove portions of these Terms at our sole discretion, to the extent permitted by applicable law. This may occur when we introduce or discontinue features, technologies, or services, to comply with legal, regulatory, or contractual requirements, or in response to exceptional or unforeseen circumstances. Where required by law, we will notify you of such changes.

Unless stated otherwise, we will indicate updates by revising the "Last Updated" date. You acknowledge it is your responsibility to review the Terms regularly. Updated Terms take effect once posted on the Service. By continuing to use the Service after the updates become effective, you agree to the revised Terms. If you do not agree, you must stop using the Service immediately, delete your account and cancel your subscription.

Changes to the Service

We may also update, change, suspend or discontinue the Service (or any part, content, or feature) at any time, without notice and without liability to you or anyone else. Some services and features may not be available in all countries, in all languages, or in all operating systems.

2. Account Registration

Creating an Account

To access certain features of the Service, you may be required to register an account ("Account") and provide accurate and complete information during registration.

Your Responsibilities

By creating an Account, you represent and warrant that:

1. The information you provide is truthful, accurate, and up to date;
2. You will update your Account information as needed to keep it accurate;
3. Your use of the Service complies with all applicable laws, regulations, and these Terms.

Failure to provide or maintain accurate information may impact the functionality of the Service, and we may be unable to notify you of important updates.

Age Restriction

The Service is intended for users aged 16 and older. By creating an Account, you confirm that you are at least 16 years old and have the legal authority to enter into and comply with these Terms. If you are under 16, you are prohibited from using the Service.

Account Suspension or Termination

We reserve the right to suspend or terminate your Account and restrict your access to the Service at our discretion, with or without prior notice, if we determine that you have violated these Terms or any applicable laws. This includes cases where you have provided false, misleading, or incomplete information during registration or engaged in fraudulent, abusive, or unauthorized activity. Termination may result in the loss of access to your data, content, or any benefits associated with the Service, and we are not responsible for any consequences resulting from such actions.

Account Security

You are responsible for maintaining the confidentiality of your Account credentials, including login details and passwords, and for all activity conducted under your Account. You should not share your login information with anyone. If you suspect unauthorized access or a security breach, you must notify us immediately at [email protected].

We are not liable for any loss, unauthorized transactions, or damage resulting from access to your Account due to your failure to protect your credentials.

3. Use of the Service

Ownership and Intellectual Property

The Service, including its software, content, logos, trademarks, and any associated materials, remains the exclusive property of the Company or its licensors. Accessing or using the Service does not grant you ownership of any intellectual property rights beyond what is explicitly stated in these Terms. You may not copy, modify, distribute, sell, or reverse-engineer any portion of the Service unless expressly permitted.

License to Use the Service

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes. This license allows you to install and use the App on your personal mobile device but does not permit sublicensing, resale, modification, or unauthorized use. Any breach of these Terms may result in the immediate suspension or termination of your access to the Service.

User Inputs, Content and AI System Outputs

The Service may allow you to submit, upload, or share text, images, messages, feedback, and other materials ("User Content"). User Content also includes any prompts, instructions, questions, or other inputs ("User Inputs") you provide to the AI system available as a part of the Service ("AI system").

By submitting User Content, you grant the Company, its sublicensees, successors, and assigns a royalty-free, perpetual, irrevocable, sublicensable, assignable, worldwide license to use, reproduce, modify, adapt, translate, publish, distribute, publicly display, and create derivative works from your content in any form, media, or technology, whether now known or later developed. This license includes the right to incorporate User Content into other works and services, including marketing, analytics, and operational improvements. However, this license explicitly excludes any personal data as defined under applicable privacy laws, which will be handled in accordance with the Company's Privacy Policy.

You acknowledge and agree that:

1. You retain any ownership rights you may have in your User Inputs; however, such ownership does not extend to any information, techniques, or materials independently developed or received by the Company from other sources, even if similar to your User Inputs;
2. User Inputs are not confidential;
3. User Inputs do not contain any third-party personal information;
4. The Company shall not access or use your User Inputs for any purpose other than: (i) providing and maintaining the Service; (ii) improving the Service; (iii) complying with applicable laws; and (iv) enforcing our Terms;
5. You hereby grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use your User Inputs to improve and modify the Services, with the right to sublicense this right to the Company's contractors;
6. You represent and warrant that you have all necessary rights to provide your User Inputs and to grant the licenses contained herein.

Ownership and Rights to AI System Outputs

"AI System Outputs" means any content, information, data, or materials generated by the Service in response to User Inputs.

Unless otherwise indicated and subject to the limitations below, the Company acknowledges that you shall own all rights, title, and interest in the AI System Outputs generated specifically for you.

Your ownership rights in the AI System Outputs do not extend to any Independent Assets. "Independent Assets" means any data, content, or elements that: (i) existed prior to the generation of the AI System Output; (ii) were created independently of your specific User Input; (iii) constitute elements of the underlying AI model or technology; or (iv) are owned by the Company or third parties.

The Company hereby grants you a non-exclusive, perpetual, worldwide license to reproduce, distribute, modify, publicly perform, publicly display, and use the AI System Outputs, including any Independent Assets contained therein, with the right to sublicense these rights.

The Company makes no representations or warranties regarding intellectual property rights in, or accuracy of, AI System Outputs. You use AI System Outputs at your own risk with regard to all such rights.

Use of AI System Outputs

You shall be solely responsible for your use of AI System Outputs, including any decisions or actions taken based on such outputs.

The Company shall not: (i) publicly distribute your specific AI System Outputs without your consent; or (ii) access or use your specific AI System Outputs except to maintain or improve the Service or to support your use of the Service.

You shall not use the AI System Outputs to: (i) violate any applicable laws or regulations; (ii) infringe any third-party rights; or (iii) engage in any activity prohibited under these Terms or applicable legislation.

User Reviews and Testimonials

By submitting any review, rating, comment, testimonial, or other feedback ("Review") about the Service on any platform — including the Apple App Store, Google Play Store, social media, or directly to the Company — you grant the Company and its affiliates a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable right to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, publicly display, and create derivative works from such Reviews for any lawful purpose, including marketing, advertising, promotional activities, product development, and customer engagement.

You acknowledge and agree that:

1. The Company is not obligated to use, display, or maintain any Review and may remove or edit Reviews at its discretion.
2. The Company may use Reviews in conjunction with your publicly displayed username, profile picture, or other identifying information (if available), unless you request anonymity in writing.
3. The Company is not responsible for the content of Reviews posted by users and does not endorse any opinions expressed therein.

If you wish to request the removal of a Review that you have submitted, you may contact the Company at [email protected].

User Responsibilities and Rights

You retain ownership of any User Content you submit, subject to the license granted to the Company. By submitting User Content, you represent and warrant that you own or have all necessary rights and permissions to grant the above license. You confirm that your content does not infringe upon any third-party intellectual property, privacy, or contractual rights.

Once submitted, User Content may remain accessible even if removed by you. If you wish to revoke the granted license for specific User Content, contact [email protected]. However, any prior use of the content will not be affected.

Content Moderation and Restrictions

The Company does not actively monitor User Content but reserves the right to review, edit, remove, or restrict content at its discretion. This applies particularly to content that contains offensive, illegal, defamatory, or misleading material, violates third-party rights, promotes harm or illegal activity, or disrupts the functionality, security, or reputation of the Service.

Prohibited Conduct

You agree not to use the Service to distribute illegal, deceptive, or harmful content, impersonate another individual, reverse-engineer or manipulate any part of the Service, or interfere with the security, availability, or integrity of the Service. Violation may result in the immediate suspension or termination of your account, as well as legal consequences.

Service Availability and Modifications

The Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time without liability. Certain features may not be available in all regions or on all devices.

To use the Product, you need a smartphone with the following operating system or later:

Please make sure you are using the latest version of your web browser when accessing the Website.

Risks and Disclaimer of Liability

Your use of the Service is at your own risk. The Company does not guarantee the accuracy, reliability, or fitness of any content provided. We are not responsible for loss of data, device malfunctions, technical failures, any reliance on fitness/nutrition/wellness recommendations, or personal injury, financial loss, or any legal claims arising from your use of the Service.

Customer Support

Customer support services are provided at the Company's discretion. While we may assist users, there is no obligation to provide support or respond to inquiries. If you require assistance, contact [email protected].

4. Third-Party Services, Materials, and Advertising

The Service may integrate, provide access to, or display content from third-party services, websites, software, advertisements, and other materials ("Third-Party Services" and "Third-Party Materials"). While these features may be accessible through the Service, the Company does not control or assume responsibility for the content, functionality, or policies of any Third-Party Services.

No Endorsement or Responsibility

By using the Service, you acknowledge that the Company does not endorse, verify, or assume responsibility for the accuracy, legality, quality, or reliability of any Third-Party Services or Materials. Any interactions, transactions, or agreements you engage in with third parties through the Service are solely between you and the respective third party.

Third-Party Links and Advertising

The Service may include advertisements, sponsored content, or links to third-party websites that are not owned or controlled by the Company. Clicking on third-party links does not establish any endorsement, affiliation, or sponsorship between the Company and the third party. It is your responsibility to review and comply with the terms, policies, and privacy practices of third-party services.

No Liability for Third-Party Content

The Company does not monitor, evaluate, or guarantee the accuracy, completeness, or legality of Third-Party Materials. To the fullest extent permitted by law, the Company makes no express or implied warranties regarding third-party content and disclaims all liability for any loss, damage, or harm resulting from your reliance on or use of such content.

Use of Third-Party Services at Your Own Risk

Accessing Third-Party Services through the Service is entirely voluntary. You assume all risks, including potential malware, phishing scams, or deceptive practices. If you encounter harmful, misleading, or offensive third-party content, you may report it to the Company. However, the Company is not obligated to investigate, remove, or take action against third-party content unless required by law.

5. Subscription Fees and Payment

Subscription Options and Purchases

The Service offers subscription-based access either directly from the Company through the Website ("Web Purchase") or via an App Store ("In-App Purchase"). All applicable subscription fees, billing terms, and durations (e.g., weekly, monthly, quarterly, annually) will be displayed at checkout before payment authorization. Pricing varies based on factors including region, bundle, and duration. Some limited features may be available free of charge, but full access requires a paid subscription.

Purchases and Payment Processing

Upon completing onboarding, you will be presented with available subscription options, pricing, durations, and accepted payment methods (e.g., Mastercard, Visa, PayPal, Apple Pay, Google Pay). By selecting a subscription and authorizing payment, you instruct the applicable payment processor or App Store to charge your selected payment method. Once payment is validated, you will receive access to the Service.

For Web Purchases, payments are handled by third-party payment processors. For In-App Purchases, payments are processed by the App Store, and the App Store's terms govern the transaction.

Auto-Renewal and Subscription Continuity

All subscriptions automatically renew unless canceled. The renewal period matches the initial subscription term unless otherwise disclosed at the time of purchase. To avoid renewal, you must cancel your subscription at least 24 hours before the renewal date.

By proceeding with a subscription, you acknowledge that charges will be applied periodically based on the selected billing cycle. The renewal rate will be no more than the rate for the immediately prior subscription period, excluding any promotional and discount pricing, unless we notify you of a rate change prior to your auto-renewal.

For Web Purchases, cancellation must be completed through the Website's account settings. For In-App Purchases, cancellation must be done through the respective App Store's account settings. Deleting the App does not cancel your subscription. Deleting your account does not cancel your subscription.

Refunds

If you subscribed via the App Store, refund requests are handled directly by Apple. If you subscribed through Google Play or directly via our website, please contact [email protected].

For Web Purchases, you acknowledge that all Web Purchases are non-refundable or exchangeable. Notwithstanding the foregoing, the Company will provide refunds and/or Purchase cancellations in cases and to the extent required by mandatory provisions of applicable law. The Company may also provide refunds at its own discretion.

Right of Withdrawal for EU and UK Residents

If you are a resident of the European Union, you have the legal right to withdraw from a contract for the purchase of digital services within 14 days of your purchase, without providing any reason and without incurring any additional costs. If you have received access to a free trial, the withdrawal period will expire 14 days from the start of your free trial.

To exercise your right of withdrawal, notify us by email at [email protected] stating your decision to withdraw. While you may use the model withdrawal form below, it is not mandatory.

If you exercise your right of withdrawal, we will refund all payments received from you without undue delay, and in any event no later than 14 days from the date we receive your withdrawal notice. Refunds will be processed using the same payment method used for the original transaction.

If you have expressly consented to the immediate supply of the Service before the expiration of the withdrawal period and acknowledged that you will lose your right to withdraw, you will not be eligible for a refund for any digital content already delivered.

Model Withdrawal Form

Chargebacks and Payment Disputes

If you wish to request a refund for a payment made using a reimbursable method, we strongly encourage you to contact us first at [email protected] before initiating a chargeback with your payment provider.

Refunds are not processed in real-time. Please allow at least 15 business days for the refund to reflect in your account. You acknowledge that you are not entitled to receive multiple refunds for the same transaction. If you receive duplicate refunds, we reserve the right to work with your payment provider to reverse one of those refunds.

Initiating a chargeback may result in the immediate termination of your account at our sole discretion. Fraudulent or improper chargebacks may result in a permanent ban from using the Service and potential legal action.

Free Trials and Promotional Offers

We may offer free trials providing temporary access to the Service. The trial duration and terms will be displayed at sign-up. If you do not cancel before the trial ends, your subscription will automatically convert into a paid subscription, and the applicable fee will be charged.

We do not guarantee reminders before the trial expires. It is your responsibility to track the trial period and cancel if you do not wish to continue.

Promotional Codes

We may provide gift cards or promotional codes that can be redeemed for additional features, enhancements, content, or services within a specified Service for a limited period of time, subject to eligibility requirements. Promotional Codes have no cash value, are personal, non-transferable, and non-sublicensable.

Changes to Subscription Fees

To the maximum extent permitted by applicable law, we may modify subscription fees at any time. If notification is required, we will inform you of pricing changes in the manner and timeframe mandated by regulations. Where no specific timeframe is prescribed, we will provide notice by posting updated prices in the App, sending email, or other prominent communication.

If you do not agree to the updated fees, you may cancel your subscription before the new pricing takes effect.

Failure to Pay and Service Termination

If a payment is declined or not received when due, we may notify you to update your payment method. If the issue is not resolved, we reserve the right to suspend or terminate your access to the Service without further notice. Any content, data, or personalized settings associated with your account may be lost.

6. User Representation and Restrictions

By accessing or using the Service, you confirm that:

1. You have the legal capacity to enter into and comply with these Terms.
2. You are at least 16 years old and legally permitted to use the Service.
3. You will not access the Service through automated or non-human means, including bots, scripts, or similar methods.
4. You will not use the Service for any unlawful, fraudulent, or unauthorized purpose.
5. You are not located in a country subject to U.S. government embargo restrictions or designated as a terrorist-supporting nation.
6. You are not listed on any U.S. government list of prohibited or restricted persons.
7. Your use of the Service complies with all applicable laws and regulations.

Permitted Use of the Service

The Service is made available for its intended purposes only. You may not use the Service for any unauthorized, commercial, or competitive activities unless expressly approved by us.

Prohibited Conduct

Account Integrity and Misrepresentation

1. Misrepresent your identity, age, or affiliations with any person or entity;
2. Create or maintain multiple accounts on the Service;
3. Impersonate any person or entity, or falsely state your affiliation with any person or entity;
4. Access the Service using another user's account or credentials.

Artificial Intelligence Usage

When using or interacting with the Service:

1. Use the Service to impersonate or misrepresent yourself, including: (i) presenting AI-generated communications as your own human communications; (ii) attributing AI-generated content to yourself in professional, legal, medical or financial contexts;
2. Rely on the Service for critical decisions without appropriate verification: (i) medical or health decisions without professional consultation; (ii) financial or investment decisions without independent verification; (iii) decisions materially affecting safety or well-being;
3. Direct or instruct the Service to: (i) facilitate planning or execution of illegal activities; (ii) generate content that violates applicable laws; (iii) circumvent legal restrictions through automated planning;
4. Present AI-generated insights to others as: (i) independently verified factual information; (ii) human-created content without proper disclosure; (iii) authoritative statements on matters requiring professional expertise;
5. Attempt to: (i) extract data from the Service through systematic questioning; (ii) reverse engineer the underlying AI models or algorithms; (iii) replicate or create derivative products based on the Company's proprietary AI technology.

The Company may monitor usage patterns and reserves the right to suspend or terminate access to any user engaging in activities that appear designed to abuse, manipulate, or misuse the Service.

Privacy and Data Protection

1. Disseminate another person's personal information without authorization;
2. Solicit passwords or personal information from other users for commercial or unlawful purposes;
3. Collect, scrape, or systematically retrieve data or content from the Service to create any database, compilation, or directory without express written permission;
4. Use the Service to track a person's location, emotional state, or communications without their explicit consent.

Intellectual Property and Service Integrity

1. Use content from the Service to train, develop, fine-tune, or improve any automated systems or algorithmic processes (including AI systems or models), regardless of purpose;
2. Decompile, disassemble, reverse-engineer, or otherwise attempt to access the source code of any part of the Service;
3. Circumvent, disable, or interfere with security features or access restrictions;
4. Make the Service accessible over a network that allows multiple devices or users to access it simultaneously, unless expressly permitted;
5. Frame, embed, or link to the Service without prior written authorization;
6. Develop, launch, or operate any service that competes with the Service.

Technical Abuse and Security

1. Interfere with or disrupt the Service, networks, or servers;
2. Create an undue burden on the Company's infrastructure;
3. Upload, transmit, or distribute malware, viruses, worms, trojans, or other harmful software;
4. Use any automated system (bots, spiders, scrapers, cheat utilities) to access or interact with the Service;
5. Attempt to probe, scan, or test the vulnerability of the Service or any associated system or network.

Commercial Restrictions

1. Use the Service for commercial or revenue-generating endeavors without explicit written approval;
2. Use the Service in connection with fraud, pyramid schemes, or similar practices;
3. Send unsolicited commercial communications or engage in spam-related activities;
4. Use the Company's proprietary information, intellectual property, or interfaces to develop, license, or distribute applications, accessories, or other related products.

Content Standards

Upload, post, or transmit any User Content that:

1. Depicts or promotes child exploitation, abuse, or harmful content involving minors;
2. Incites violence, promotes terrorism, or advocates hateful conduct;
3. Is sexually explicit or pornographic;
4. Is designed to harm, manipulate, deceive, or harass others;
5. Spreads misinformation or deceptive content;
6. Promotes self-harm, suicide, or harmful activities.

General Prohibitions

1. Engage in any activity that may harm, tarnish, or damage the reputation of the Company or the Service;
2. Use the Service to violate any applicable laws or regulations;
3. Attempt to do any of the foregoing or assist, encourage, or enable any person to engage in any of the foregoing.

The Company reserves the right to investigate and take appropriate legal action against anyone who, in the Company's sole discretion, violates this section, including suspending or terminating accounts and reporting violators to law enforcement authorities.

Respectful Conduct Towards Customer Support

We expect all users to interact with our customer support team in a respectful and professional manner. If at any time your communication or behavior is deemed harassing, abusive, threatening, or offensive, we reserve the right to terminate your account immediately.

7. Disclaimer of Warranties

General Disclaimers

Except to the extent prohibited by law, you expressly acknowledge and agree that your use of the Service is at your own risk. The Service and any products or content provided through it are made available "as is" and "as available," without any warranties or guarantees of any kind, express or implied.

To the fullest extent permitted by law, the Company and its affiliates, officers, employees, agents, partners, and licensors expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and reliability of content or data.

In particular, we do not warrant that:

• The Service will meet your expectations or requirements;
• The Service will be uninterrupted, secure, error-free, or free from technical issues;
• The results obtained from using the Service will be accurate, reliable, or error-free;
• The quality of any content, features, or services will meet your expectations;
• Any defects or errors will be corrected promptly or at all.

Any material, data, or information obtained through the Service is accessed at your own discretion and risk. You are solely responsible for any damage to your device or loss of data resulting from your use of the Service.

Nature and Functionality of Service

You expressly acknowledge and agree that:

1. Any outputs, insights, recommendations, or decisions generated by the Service are provided for informational purposes only and shall not be considered definitive, accurate, complete, or reliable;
2. The Company does not represent or warrant that: (i) any AI System Outputs will meet your requirements; (ii) AI System Outputs will be free from errors, inaccuracies, or inconsistencies; (iii) AI System Outputs will be free from content that infringes third party rights;
3. The Company does not represent or warrant that the AI system will be free from third party interference or otherwise secure;
4. You shall, at all times, be solely responsible for: (i) evaluating the accuracy, completeness, and usefulness of all AI System Outputs; (ii) exercising independent judgment when using AI System Outputs; (iii) any decisions or actions taken based on such outputs;
5. The Company shall have no liability whatsoever for: (i) any decision you make based on or influenced by the AI System Outputs; (ii) any inaccuracies, errors, or omissions; (iii) any damages arising from your use of the AI System Outputs;
6. You shall not use the AI System Outputs to make decisions related to medical, health, legal, financial, or other specialized matters without consulting a qualified professional.

No Professional or Medical Advice

Any information or statements available through the Service are for informational and general purposes only. They are not intended to replace or substitute for professional financial, medical, legal, or other specialized advice.

The Company is not a healthcare or medical device provider, nor shall the Services be considered medical care, mental health services, or other professional services. Only your physician or other healthcare provider can provide such services.

Notwithstanding any research that certain conversation techniques implemented in the Service may assist in the recovery process for various conditions, the Company makes no claims, representations, or guarantees that the Services provide any therapeutic benefit.

Emergency Situations

The Service is not designed or intended for emergency use. If you experience a medical or mental health emergency, including thoughts of suicide, self-harm, or harm to others, you shall immediately: (i) discontinue use of the Service; and (ii) contact appropriate emergency services or seek professional help.

You acknowledge that the Service cannot provide emergency assistance or crisis intervention. The Company expressly disclaims all liability arising from your use of or reliance on the Service in emergency situations.

Service Modifications and Updates

We reserve the right to update, modify, or discontinue any aspect of the Service, including features, content, and availability, at any time, with or without notice.

Consumer Protection and Non-Waivable Rights

Nothing in these Terms shall exclude or limit any consumer rights that cannot be waived under applicable law. If you are entitled to statutory rights under the laws of your country of residence, those rights remain unaffected by these disclaimers.

8. Limitation of Liability

To the maximum extent permitted by law, we (including our affiliates, officers, employees, agents, partners, and licensors) shall not be liable to you or any third party for any indirect, incidental, consequential, exemplary, special, or punitive damages, including but not limited to lost profits, lost data, business interruption, or any other losses arising from your use of or inability to use the Service, products, or any third-party ads, even if we have been advised of the possibility of such damages.

Your access to and use of the Service (including the App, Content, and User Content) and Third-Party Ads are at your own risk. You agree that you are solely responsible for any damage to your device, loss of data, or other harm that results from your use of the Service.

Limitation of Aggregate Liability

Notwithstanding anything to the contrary herein, our total liability to you for any claims arising out of or related to your use of the Service, products, or content shall be limited to the total amount paid by you to us for access to the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or if greater, one hundred euro (€100).

These limitations of liability form a fundamental basis of the agreement between you and the Company. Without these limitations, we would not be able to offer the Service under the same terms.

Waiver of Unknown Claims (California Residents)

If you are a resident of California, you expressly waive California Civil Code Section 1542, which states:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

By accepting these Terms, you recognize and agree that you may be waiving rights with respect to claims that are currently unknown or unsuspected.

Jurisdiction-Specific Exceptions

Some jurisdictions do not allow certain limitations or exclusions of liability, including for incidental or consequential damages. To the extent that any part of these limitations is found to be unenforceable under applicable law, the remaining limitations shall still apply to the maximum extent permitted.

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company, along with its affiliates, parent companies, officers, employees, agents, partners, licensors, contractors, successors, and assigns (each, an "Indemnitee"), from and against any losses, damages, liabilities, claims, demands, judgments, settlements, penalties, fines, costs, and expenses of any kind — including reasonable attorneys' and professional fees — arising directly or indirectly from:

1. User Content, including any claims that such content infringes upon third-party rights or violates applicable laws;
2. Your breach of these Terms, whether by you or anyone using your account or device;
3. Your access to or use of the Service, including any actions taken on the platform;
4. Your violation of any applicable law, regulation, or third-party rights, including intellectual property, privacy, or proprietary rights;
5. Any claims related to property damage, personal injury, bodily harm, or death resulting from your use of the Service in violation of these Terms.

The Company reserves the right to assume full control of the defense, negotiation, and settlement of any claim for which you are required to indemnify us. You agree to fully cooperate with our defense efforts and acknowledge that we have the sole discretion to select legal counsel and strategy in such matters. You may not settle any claim that imposes liability or obligations on the Company without our prior written consent.

10. International Use

The Company makes no representation that the Service is accessible, appropriate, or legally available for use in your jurisdiction, and accessing and using the Service is prohibited from territories where doing so would be illegal. You access the Service at your own initiative and are responsible for compliance with local laws.

11. Informal Dispute Resolution Procedures

Please read this provision carefully to ensure that you understand — this section controls how disputes between you and the Company will be addressed. By agreeing to this provision, you are waiving your right to participate in a class action lawsuit and you are waiving your right to a jury trial. You are also agreeing to resolve all disputes between you and the Company through binding arbitration unless you exercise your right to reject arbitration as provided below.

You and Unlimited Promova Limited ("we" or the "Company") agree to resolve all Disputes (including any related disputes involving the Company, its subsidiaries, or its affiliates) through binding arbitration, as described below, except for: (i) claims that fall within the jurisdiction of a small claims court (provided such claims are not class action disputes and meet jurisdictional and monetary limits); and (ii) disputes related to intellectual property rights.

A "Dispute" means any claim, controversy, or legal action — whether arising from past, present, or future events, and based on contract, tort, statute, or common law — between you and the Company regarding the Website, Services, or this agreement (the "Arbitration Agreement").

Mandatory Pre-Filing Notice Procedure

If you intend to assert a claim for any Dispute against the Company, you must first send the Company a written notice of the Dispute ("Notice") that includes:

1. Your name, address, and email address;
2. A detailed description of your Dispute;
3. Any relevant facts regarding your use of the Website and Service (including your account ID, profile screenshots, etc.);
4. A detailed description of the relief you are seeking, including a calculation of any money damages;
5. A personally signed statement from you (and not your attorney) verifying the accuracy of the information in the Notice.

The Notice must be individualized — it can concern only your dispute and no other person's dispute.

Send the Notice to: Unlimited Promova Limited, Office 202, 2nd Floor, 15 Nafpliou Str., 3025, Limassol, Cyprus, Attention: Legal.

After we receive a Notice, you and we agree to engage in good faith efforts to resolve the Dispute for a period of 60 days through informal negotiation. As part of this process, we will attend at least one individualized video conference ("Video Conference") via Zoom, Microsoft Teams, WhatsApp, or any other mutually agreed platform. The 60-day period can be extended by mutual agreement.

Compliance with these Informal Dispute Resolution Procedures is mandatory and is a condition precedent to initiating any arbitration or small claims court action. Failure to follow the procedures is a breach of this Arbitration Agreement.

All offers, promises, conduct, and statements made in the course of the Mandatory Pre-Filing Notice process by any party, its agents, employees, and attorneys are confidential and not admissible for any purpose in any subsequent proceeding (except to certify that the procedures were completed before submitting a demand for arbitration).

Small Claims Court

Subject to applicable jurisdictional and Pre-Filing Notice requirements, you or the Company may elect to pursue a Dispute in a local small claims court rather than through arbitration, so long as the matter remains in small claims court and proceeds only on an individual basis.

What is Arbitration?

Arbitration is a more informal way to resolve our disagreements than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, involves more limited discovery, and is subject to very limited review by courts. Although the process is more informal, arbitrators can award some of the same individualized damages and relief that a court can award.

An arbitrator cannot order a party to act or stop doing something — known as "equitable relief." Either you or we can go to court and seek equitable relief, including by filing a motion to compel the other party to follow this Arbitration Agreement. The only courts where we will seek equitable relief are the state and federal courts in Delaware.

You and we agree that the U.S. Federal Arbitration Act and federal arbitration law govern the interpretation and enforcement of this provision. This arbitration provision shall survive termination of these terms and the termination of your account.

12. Class Action and Jury Trial Waiver

To the fullest extent allowable by law, you and the Company waive the right to a jury trial and the right to litigate disputes in court in favor of arbitration (except for small claims court described above). You and the Company each waive the right to file or participate in a class action lawsuit against the other, including any currently pending actions against the Company.

Except for the Mass Filing procedures described below, you and we agree that:

• The arbitrator may only award final relief in favor of the individual party seeking relief and only to the extent necessary to provide final relief warranted by that individual party's claim.
• The arbitrator may not award final relief for, against, or on behalf of anyone who is not a party to the arbitration on a class, collective, or representative basis.

Arbitration Procedure

The arbitration will be governed by applicable rules of National Arbitration & Mediation ("NAM") (including the Comprehensive Dispute Resolution Rules and Procedures and the Supplemental Rules for Mass Arbitration Filings, as applicable) ("NAM Rules"), as modified by this Arbitration Agreement, and will be administered by NAM. The NAM Rules are available online at www.namadr.com.

If NAM is unavailable or unwilling to do so, another arbitration provider shall be selected by the parties, or by the court pursuant to 9 U.S.C. § 5.

The arbitration will be in English. A single independent and impartial arbitrator will be appointed remotely pursuant to the NAM Rules. The arbitration will be conducted online and/or based on written submissions, the specific manner to be chosen by the party initiating the arbitration. The arbitration will not require any personal appearance by the parties or witnesses unless mutually agreed in writing or the arbitrator decides a formal hearing is necessary.

If an in-person hearing is required and you reside in the United States, the hearing will take place in Delaware, unless the arbitrator determines that this would pose a hardship for you. If you reside outside the United States, the site of any in-person hearing will be determined by the NAM Rules.

The arbitrator will apply the laws of the State of Florida in conducting the arbitration. You acknowledge that these terms and your use of the Service evidence a transaction involving interstate commerce. The United States Federal Arbitration Act will govern the interpretation, enforcement, and proceedings.

Decision of the Arbitrator

Barring extraordinary circumstances, the arbitrator will issue their decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential, and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award.

Fees

The payment of arbitration fees will be governed by the applicable NAM Rules, unless you qualify for a fee waiver. If after exhausting potentially available fee waivers, the arbitrator finds that the arbitration fees will be prohibitive for you as compared to litigation, we will pay as much of your filing, arbitrator, and hearing fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive — regardless of the outcome — unless the arbitrator determines that your claim(s) were frivolous or brought for an improper purpose or asserted in bad faith.

Confidentiality

Upon request, the Arbitrator will issue an order requiring that confidential information disclosed during the arbitration may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award.

Settlement Offers and Offers of Judgment

At least ten (10) calendar days before the date set for the arbitration hearing, you or the Company may serve a written offer of judgment upon the other party. If the offer is not accepted prior to the arbitration hearing or within thirty (30) calendar days after it is made, whichever occurs first, it shall be deemed withdrawn.

Additional Procedures for Mass Arbitration Filings

If ten (10) or more similar claims are asserted against the Company by the same or coordinated attorneys or are otherwise coordinated, consistent with the definition of "Mass Filings" set forth in the NAM Rules, additional procedures shall apply and the resolution of your dispute might be delayed.

Bellwether Arbitrations. The parties shall select ten individual arbitration claims (five per side), designated as the "Initial Test Cases," to proceed to arbitration. Only the Initial Test Cases shall be filed with the arbitrator. All other claims shall be held in abeyance. Unless the claims are resolved in advance or the schedule is extended, the arbitrators will render a final award for the Initial Test Cases within 120 days of the initial pre-hearing conference.

Global Mediation. Following the resolution of the Initial Test Cases, the parties agree to engage in a global mediation of all the remaining individual arbitration claims comprising the Mass Filing. After the final awards are provided to the mediator, the mediator and the parties shall have 90 days to agree upon a substantive methodology and make an offer to resolve the outstanding cases. If the Parties are unable to resolve the outstanding claims, the Parties may choose to opt out of the arbitration process and proceed in court with the remaining claims.

Opting Out of this Arbitration Agreement

Existing Users. Users who previously agreed to arbitrate may reject this updated Arbitration Agreement by following the opt-out method below, but such users will still be bound by the most recent prior version of the Arbitration Agreement and will otherwise be bound by these terms.

New Users. Users who create an account with the Company for the first time on or after May 1, 2026 may opt out of this Arbitration Agreement.

Method. You may opt out by sending written notice of your decision to [email protected], (1) within 31 days after the Arbitration Agreement became effective, or (2) within your first use of the Services. Your notice must include:

• Your name;
• Your username (if any);
• The email address and/or phone number you used to set up your account (if you have one);
• An unequivocal statement that you want to opt out of this Arbitration Agreement.

If you opt out of this Arbitration Agreement, all other parts of the terms and any other agreements between you and the Company will continue to apply to you.

Severability

If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed severable and, if possible, superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of this Arbitration Agreement shall continue to be enforceable and valid.

Governing Law

The laws of the State of Florida, excluding its conflicts of law rules, govern this Agreement and your use of the Service. To the extent that any action relating to any dispute hereunder shall be brought in a court of law, such action will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you hereby irrevocably submit to personal jurisdiction in such courts, and waive any defense of inconvenient forum.

13. EEA or UK Residents

Nothing in these Terms shall deprive you of the consumer protection rights granted by the mandatory laws of your country of residence.

If you have a complaint, please contact us at [email protected]. The Company does not participate in any alternative dispute resolution scheme, except as required by law.

If a dispute arises under these Terms, you may bring legal proceedings before the competent courts of your habitual residence in the EEA or UK, and these courts shall have exclusive jurisdiction over the dispute. The Company shall also submit any disputes to the courts in your country of habitual residence.

These Terms, the Service, and any dispute between you and the Company shall be governed by the laws of England and Wales, excluding its conflict of law provisions.

14. California Resident

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.

15. Limitation on Claims Period

You agree that, regardless of any statute or law to the contrary or any applicable dispute resolution process, any claim or cause of action arising from or related to the use of the Service or these Terms must be filed within one (1) year from the date the claim or cause of action first arose. Failure to do so will result in your claim being permanently barred.

The provisions of this section constitute a separate legally binding agreement between you and the Company.

16. Miscellaneous Provisions

No failure or delay by the Company in exercising any of its rights under these Terms shall be deemed a waiver of such rights, nor shall any partial exercise of rights prevent the further enforcement of those or any other rights under these Terms. A waiver of any provision shall not constitute a waiver of any subsequent breach or default.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remainder of these Terms shall remain in full force and effect. The invalid or unenforceable provision shall be modified or replaced to the extent necessary to make it valid and enforceable while maintaining the intent of the parties to the fullest extent permitted by law.

These Terms constitute the entire agreement between you and the Company regarding the subject matter herein and supersede all prior agreements, understandings, and representations, whether written or oral. No modifications or amendments shall be binding unless made in writing and agreed upon by both parties.

The Company may assign or transfer its rights and obligations under these Terms to any other entity, including through merger, acquisition, corporate restructuring, or novation. By continuing to use the Service, you consent to any such transfer or assignment.

All communications between you and the Company, including notices, disclosures, and agreements, shall be conducted electronically. You acknowledge that electronic communications hold the same legal weight as written documents and constitute a legally binding contract. By clicking buttons labelled "SUBMIT," "CONTINUE," "REGISTER," or "I AGREE", you affirm your intent to be legally bound by these Terms.

The Company utilizes third-party providers to facilitate operational and technical functions. By using the Service, you acknowledge and agree that these third-party service providers may assist in delivering the Service and enhancing its functionality.

The Company shall not be liable for any failure or delay in complying with these Terms where such failure arises from circumstances beyond its reasonable control, including force majeure events, legal or regulatory changes, cyberattacks, or unforeseen operational disruptions.

Contact Information

For general inquiries, support, legal matters, or privacy-related inquiries: [email protected].

By continuing to use the Service, you acknowledge that you have read, understood, and agreed to these Terms in their entirety.

17. Notice Regarding Apple

If you access the Service through the Apple Inc. ("Apple") App Store or use the Service on an iOS device, you acknowledge the following:

Acknowledgment. These Terms are between you and the Company only, not with Apple. Apple is not responsible for the Service or its content.

Scope of License. The license granted to you is personal, limited, non-exclusive, and non-transferable, permitting you to install and use the Service only on iOS devices you own or control, strictly for personal, non-commercial purposes and subject to Apple's App Store Terms of Service.

Maintenance and Support. The Company is solely responsible for providing any maintenance or support services. Apple has no obligation to provide maintenance or support for the Service.

Warranty Disclaimer. The Company is solely responsible for any warranties. If the Service fails to conform to an applicable warranty, you may notify Apple, and Apple will refund your purchase price. To the maximum extent permitted by law, Apple has no further warranty obligations.

Claims and Liability. The Company, not Apple, is solely responsible for addressing any claims related to: (i) Product liability; (ii) Failure to conform to legal or regulatory requirements; (iii) Consumer protection or similar claims related to the Service.

Intellectual Property Rights. If a third party claims that the Service, or your use of it, infringes their intellectual property rights, the Company (not Apple) is responsible for handling such claims.

Third-Party Terms. Your use of the Service must comply with any applicable third-party agreements that may be affected by your use.

Legal Compliance. By using the Service, you represent and warrant that: (a) You are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country; (b) You are not listed on any U.S. Government list of prohibited or restricted parties.

Third-Party Beneficiaries. Apple and its subsidiaries are third-party beneficiaries of these Terms. By accepting these Terms, you acknowledge that Apple has the right to enforce them against you.

Family Sharing. The Company expressly authorizes the use of the Service by multiple users through Family Sharing or any similar functionality provided by Apple.

18. Notice Regarding Google Play

If you access the Service via Google Play, operated by Google Inc. or one of its affiliates ("Google"), you acknowledge the following:

If there is any conflict between (a) the Google Play Terms of Service and Google Play Business and Program Policies, or other terms Google designates as default end-user license terms for Google Play ("Google Play Terms"); and (b) these Terms — then the Google Play Terms shall govern with respect to your use of the Service downloaded from Google Play.

You acknowledge that Google is not responsible or liable for compliance or non-compliance with these Terms or Google Play Terms, whether by you, the Company, or any other user.